Having found an image you wish to buy, click on the BUY button (or the image).
This opens a screen which shows a larger image, gives you a description of the image, and presents you with various options.
Choose the size, paper and finish from the listed options.
Select the quantity and then click on the ADD TO CART button.
You can then continue to browse for additional prints, or proceed with your order.
To complete your order click on the CHECKOUT button (or on the CHECKOUT link at the top of the page, or on the CART CONTENTS button at the top of the page).
If you clicked on the CART CONTENTS button, you have the option to remove items from your basket, or change the quantity ordered.
If you clicked on the CHECKOUT button, you have three options:
login (if you already have an account with us);
register a new account; or
checkout without registering an account.
The checkout process consists of:
entering your details (name, email, address);
choosing how you want your order to be delivered to you;
choosing how to pay; and
entering your payment details.
You will receive an email confirming the order from us and the payment processing mechanism you chose to use.
If you still require help, please contact CreateOnline on 0845 658 2470 or +44(0)1908 372727.
Order Received
When you place an order you will be sent a confirmation email. This email is usually sent straight away and will arrive in your In Box the next time you check your email. In addition the order will be added to your Order History which can be viewed by going to YOUR ACCOUNT. Here you will see a list of all the orders you've placed showing the Order Number, Order Date and Time and the Current Status of each order.
Should you need to contact Customer Services regarding a particular order please quote the Order Number which is displayed here (and also in the confirmation email you will have been sent).
Order Status
Pending: The status of your order when first placed.
Processing: The status of your order when our printing lab begins the printing process.
Paypal Processing: The status of your order if you chose to pay by Paypal, and we have not yet received confirmation of payment from Paypal.
Posted: The status of your order once it has been printed and handed over to the Post Office for delivery.
On Hold: The status of your order if you have chosen to pay by cheque - or there is a query on the order. (When we receive your cheque, the status of your order will be changed to Pending.)
Cancelled: The status of your order if the payment has not been accepted, or the goods were returned.
From time to time, a Comment may accompany a status change.
A typical order will go through the following status change process: Orders that have just been placed will appear with a status of 'Pending'. Once the order has been sent to the lab for printing, its status will change to 'Processing', and when the order has been printed and despatched from the lab its status will change to 'Posted'.
Product Availability
All the prints you see on this Print-Shop are always available for you to buy as we do not keep a stock of prints (we do not have any lithographic prints) - we really do print your order on demand.
